1. Introduction
This Privacy Policy explains how Rionest ("we", "us") collects, uses, and protects personal information. It should be read together with our Terms of Service. We design processes with LGPD and common international expectations in mind.
By using Rionest, you acknowledge this Policy. If you do not agree, please discontinue use of the platform.
2. Data Collection & Usage
Categories of data we may process include:
- check_circleIdentity & profile: Name, email, and optional fields you add to your account or inquiries.
- check_circleTransaction & inquiry data: Messages and contact details you submit in housing flows.
- check_circleTechnical data: Device, log, and cookie data as described in the Cookie Policy section.
"We practice data minimization: we only collect what we need to operate the product you see today."
3. User Rights & Autonomy
Subject to applicable law, you may have rights to access, correct, delete, or export your data, and to object to or restrict certain processing.
Right to Access
Request a copy of the personal data we hold about you.
Right to Erasure
Request deletion of your account and associated data where permitted.
Data Portability
Receive a structured export where technically feasible.
Consent & opt-out
Withdraw consent for optional processing when we rely on consent.
4. Data Security
We use encryption in transit, secure authentication, and infrastructure access controls appropriate to our stage. Security is an ongoing program, not a one-time certification.
5. Cookie Policy
Essential cookies support login and security. Where we use analytics or similar technologies, we will align notice and controls with this Policy and product settings as they ship.
6. Contact Us
Data protection enquiries
For privacy requests, contact our team using the channel below. We may need to verify your identity before processing sensitive requests.
General terms are published in our Terms of Service.